Refund Policy

By accessing and using the TerryLois website, services, or products, you agree to the following terms and conditions. Please read this disclaimer carefully.

At TerryLois, customer satisfaction is our priority. If you're not completely happy with your purchase, you may request a refund within 14 days of receiving your item, provided it is unused, in its original packaging, and in resalable condition. Refunds will be issued to the original payment method once the returned item is received and inspected. Please note that sale items, gift cards, and perishable goods are non-refundable. To initiate a return or refund, contact our support team at [Insert Email or Phone Number], and we’ll guide you through the process.

Once we receive your returned item and confirm it meets our refund criteria, we will process your refund within 3–5 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider, but typically ranges from 5–10 business days after processing. We will notify you by email once your refund has been issued. If you haven’t received your refund after this period, please contact your bank first, and then reach out to us at [Info@Rentmi.co.uk] for further assistance.